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Return and Exchange Policy

We provide hassle-free returns and exchanges with no questions asked, and you have 7 days from the date of delivery to request a return or exchange. After submitting the return/exchange request through email, please send the product back to our warehouse using the address provided on this page, along with your full name and order ID.

 

*Ensure that the following address is securely pasted on the return package along with your Full Name and Order ID*

 

Lavish Giftz
20062, Tower 20, 6th Floor, Prestige Ferns Residency Harlur Main Road Bangalore 560102, Karnataka, India

Phone Number: +91 9611200563                                                                      

Email Id: support@lavishgiftz.com

 

Please note, we cannot arrange a return pickup for you unless you received a damaged or wrong product; products purchased during any sale are non-refundable, but can be exchanged for another product or a coupon of equal value; you are responsible for the courier costs associated with returning the product, and we will only refund the total amount paid for the product, not any shipping fees.

 

For exchanges, we will provide you with a unique coupon code once we receive your returned product, and we will only provide the value paid for the returned product, not any applicable shipping fees. Please allow up to 20 working days for this process to be completed. Refunds can take up to 10 days to process from the delivery date. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 

 

COD orders will receive a coupon code for the same amount as the product value, which can be used within 30 days of issuance. NO REFUND ON COD ORDERS.

 

Returned products must be unused and in the same condition as when you received them. If the product is found to be used or damaged, we will not be able to refund your money or facilitate an exchange. Please contact us via email or WhatsApp for any assistance or queries related to your order, and note that we will respond between Monday and Saturday, from 10:00 am to 6:00 pm. We do not work on Sundays or national holidays.

 

Cancellations are only possible before the order has been dispatched from our warehouse.

 

Our jewellery collection is a limited edition collection, and is only eligible for exchanges. If you purchase from a retail store or 3rd party website other than www.LavishGiftz.com, please direct inquiries to that retailer.

 

Please note that LavishGiftz.com reserves the right to cancel any order if necessary, and we will notify you of any cancellations or refunds in a timely manner.

 

​Incase a product is delivered to you in a damaged state we will provide a replacement or coupon code if informed with photos/video of damage within 48 hours of delivery.

  1. In rare cases, it is possible that the pincode might be unserviceable by our courier partners for returns. In such cases, the reverse pickup can only be done once the pincode becomes serviceable again.

  2. Lavish Giftz uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.

  3. For our products which are artisanal and hand-made like leather, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.      

  4. For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.

  5. International orders cannot be returned or exchanged due to custom charges and duties paid by the customer.                                                                                                           

 

For any other questions or clarifications, please reach out to the Lavish Giftz Support team at support@lavishgiftz.com

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